Delivery FAQs
When will my order arrive?
Most orders are dispatched within 3–5 working days, then delivered by the selected shipping service.
Do you ship outside the UK?
We currently deliver to UK addresses only. Delivery costs and estimated times appear at checkout before you pay.
Why is my order taking longer?
As items are printed to order, please allow a little extra time before dispatch. Worth the wait, promise.
Can I return something?
Changed your mind? You have 14 days from delivery to cancel. Email hello@sillygoatgoods.com and we’ll send return details. Items must be unused and in original condition. See our Refund and Returns Policy for full details.
Can I return personalised items?
Personalised or custom-made items cannot usually be returned, unless they arrive faulty or damaged.
What if my order arrives damaged?
If your order arrives damaged or incorrect, email us promptly with photos and your order number. We’ll sort it.